Training remote customer support teams requires a strategic approach that combines the right technology, engaging virtual methods, and continuous measurement of success. The key lies in creating structured onboarding programmes, leveraging interactive training platforms, and building a culture of continuous learning. By implementing role-playing exercises, buddy systems, and regular performance assessments, organisations can develop highly skilled remote support teams that deliver exceptional customer experiences regardless of location. The shift to remote work has fundamentally transformed how we approach customer service training online. Without the traditional office environment, training managers face obstacles including limited face-to-face interaction, varying technology proficiency levels, and…
