Customer service training should include comprehensive modules covering communication skills, problem-solving techniques, product knowledge, emotional intelligence development, and practical role-playing exercises. A well-structured training program combines theoretical knowledge with hands-on practice, ensuring representatives can handle diverse customer interactions confidently. Essential components include active listening techniques, empathy building, conflict resolution strategies, and technology proficiency, all delivered through a mix of classroom learning, interactive simulations, and ongoing coaching to create consistently excellent customer experiences. Customer service training represents a critical business investment that directly impacts organisational success through improved customer satisfaction, increased employee confidence, and measurable business outcomes. When companies invest in…
