Training customer service teams on new technology requires a strategic approach that combines hands-on practice, personalised learning paths, and continuous reinforcement. The most effective programmes use blended learning methods including interactive simulations, microlearning modules, and AI-powered coaching to ensure teams can confidently use new tools whilst maintaining excellent customer experiences. Success depends on creating safe practice environments where employees can build skills gradually without the pressure of real customer interactions. Organisations face multiple obstacles when implementing new technology for customer service teams, with resistance to change often being the most significant barrier. Many experienced team members feel comfortable with existing…
